Life admin is tricky...

We know you'll have some questions so we've rounded up the popular ones for you to take a look at.

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Casa by Moda are part of Moda Group - a private rental developer and operator of large-scale rental neighbourhoods across the UK. Moda has a pipeline of 24,000 homes across build-to-rent, family homes and student accommodation. We focus on creating happy, healthy safe and sustainable neighbourhoods for the long term, positive change across the rental landscape, delivering spaces and experiences for people to prosper, evolve and live better.

Our vision is to create the world's best rental experience - a better version of living. We call it life 2.0. That doesn't just mean investing in next generation homes and spaces, it means investing in innovation and excellence across wellness, technology, ESG and customer service.

As custodians of the communities we operate, we work with a range of market leading partners to deliver services and experiences that create genuine social impact, helping people live happier, healthier lives.

It depends which neighbourhood you have your eye on! Please refer to each neighbourhood page to find out the latest information on pricing, availability and first move-in dates. If a neighbourhood hasn’t stated this on the page – don’t worry! It means it’s still under construction with the further news to be announced at a later date.

Please note, our leasing teams will not be able to provide any further information at this stage. If you pre-register your interest in a specific neighbourhood, you’ll be amongst the first to receive an email when we have further information.

The MyCasa app puts life at your fingertips. As one of the Casa by Moda family, you’ll benefit from a range of market leading services and offers that provide a rental living experience like no other.

At Casa, we work with a range of market-leading national partners that align with our core values, such as Sky, FiiT, Neom Organics, Samsung, Utopi and more. We also know how important it is to embed into our wider communities, that’s why you’ll also find a range of local resident perks and services, which are regularly updated on the MyCasa app. From the best cafés and bars to visit, to trying out the local leisure facilities, to recommending the best dog groomer in town - we’ve got you covered.

Let Casa help you make life easy... it’s all part of the service.

We’d love to welcome you to one of our Casa communities! If you’re interested in a neighbourhood, the best thing to do is register via our website. You will receive an email (keep an eye on your junk inbox!) that provides more information about the neighbourhood including pricing and move-in availability, and how you can begin an application. Once an application has been filled out, our leasing team will then be in touch within 10 working days regarding your application.

Kindly note, some of our newest neighbourhoods may not yet be available, because they are under construction and will be coming soon (please refer to the neighbourhood page for estimated available dates). At this stage, we may not have pricing, availability or move-in dates confirmed for that neighbourhood, but don’t worry… you can still pre-register your interest so you’ll be amongst the first to know when we have further information, which we will send via email when reservations have launched.

It wouldn’t be next generation living if you couldn’t bring your furry friend along! We’d love you to bring your pet and have them part of the Casa fam. During your tenancy application, our reservations team will ask you about your pet, and send you the pet application form to fill out during this process.

If you’ve already moved in and would like to apply to have a pet, you can still fill out an application at any time through the ‘forms’ section, found within the MyCasa app ‘talk to us’ section. All applications aim to be reviewed within 2 working days.

Please note, we do have a policy in place for the safety of our residents – you can view our pet policy here. Generally, we limit pets to 2 per household, but this can be discussed with our reservations team on request.

We'd love to welcome your pets to the Casa fam. As with most things in life, there are some T&C’s to ensure the comfort of all our residents. For the finer details, you can view our pet policy here.

At Casa, we provide secure long-term tenancies of up to 3 years, with most tenancies starting from 12 months as a minimum. You can renew your tenancy at any time, and further information on our booking terms and cancellation policy can be found on our website.

We understand tenancy regulations differ in Scotland, and Casa adhere to all policies in place for our Scottish residents. We advise you to speak to our Scotland reservations team if you have any questions or require any further information.

Time flies when you’re having fun… For residents living in England, our leasing team will be in touch when your tenancy is due for renewal.

Nothing is more important than viewing our Casa homes (trust us, they’re the best!). Think high-quality, open plan, modern spaces, designed with family, entertainment and flexibility in mind. chefs kiss

Each of our neighbourhoods has a show home that has been interior designed to perfection, providing you with all the home inspiration you need! Please note, we may not have a show home for each available house type, but please be reassured you can still experience the look, feel and quality of a Casa home first-hand.

Simply fill in an application, and once your application has been progressed we’ll get a viewing booked on a date and time that suits you.

Can’t make a viewing in-person? Want a sneak peek? For added convenience, you can also take a virtual tour 24/7 of a representative Casa home via our website.

Each home has dedicated parking spaces available at no additional cost, and a parking plan will be provided to you ahead of your move-in day. Most Casa homes have 1-2 parking spaces available. Please note, parking can be off-road on a driveway, or in a dedicated parking area near your home. You can check this with the reservations team during your home selection.

Whilst we don’t have a limit on how many cars you can have at each home, we kindly ask that you only use your allocated parking spaces, and park considerably for any on-street parking. Please do advise any visitors or deliveries to use visitor parking bays, or on-street parking where available.

All our homes come unfurnished as standard, but we’ve made your moving journey that bit easier with our exclusive modern furniture packs. Furniture packs are available in room and full-house kits. Should you be interested, our leasing team will share the brochure with you during the leasing process for you to have a browse at your leisure.

If you’re interested in having furniture in your home ready for move-in day, you can simply contact our furniture providers directly depending on what you require for your home, and they’ll deliver it to your door – it’s that easy!

Casa homes have a range of services and partnerships included at no additional cost.

We provide wellbeing extras such as at-home fitness classes, health checks and mental health services, along with leading technology such as our MyCasa app. The MyCasa app enables you to connect not only with our service, concierge and maintenance team, but also with your community - enabling you to create your own forums, clubs and groups and providing you with local and national discounts.

We also have a resident engagement manager who organises regular events and workshops to bring everyone together and create a true sense of community.

If you haven’t already noticed, we’re big on tech! Our bespoke MyCasa app has been designed to make your life as easy as possible, all at the click of a button.

From providing 24/7 access to speak to customer service and report maintenance, to taking advantage of regional and national brand partnerships such as FiiT, Neom Organics, The Ivy and Sky, to providing local recommended at-home local services such as dog walking, window cleaning and gardening services. We’ve got you covered.

The MyCasa app also enables you to share your own news and events via the community forum, helping you to connect and engage with your neighbours. You can also book onto the latest neighbourhood events, which are organised on a quarterly basis with our national and local partners.

100%! Across all Casa neighbourhoods, we believe in organising social activities and connecting our communities through in-person and digital events.

In-person events are hosted on a seasonal basis, giving you chance to meet your neighbours and truly feel part of the community.The MyCasa app will be regularly updated with the latest events, organised by your dedicated resident engagement manager.

Simply visit the 'save the date' section of the MyCasa app, book onto an event of your choice, and select how many residents will be attending - it's as easy as that! Let the planning commence...

100%! We make life easy… that’s why 50mbps broadband is included as standard in all Casa by Moda homes.

A few days prior to your move-in date, we’ll advise you on any activation instructions and how to activate your complimentary broadband in just a few clicks. Our reservations team will also remind you of this at your move-in appointment and be on hand to help with any questions you may have.

If you wish, you can choose to upgrade your plan at any time with a range of accessible upgrade options to suit all your broadband needs.

We have a range of partners who we work with on a national basis to provide resident extras, which are an additional cost to what’s already included within your Casa home.

For example, we work with Sky to provide discounted resident TV packages to make it as easy as possible to get Sky in your home. We also work with a range of broadband providers who provide exclusive broadband packages to upgrade to hyperfast speeds (as we know sometimes you need that little bit extra!). Check out the ‘exclusive promos’ section of the MyCasa app to find out what’s available in your neighbourhood.

Furniture packs are also available to add-on at any time - you can request our furniture brochure from our resident services team.

Once your application has been submitted our reservations team will contact you within 10 working days to discuss your application – this can be via email or a phone call. Our booking terms and conditions can be found here.

If your application is progressed, the team will request a £200 reservation payment against the home of your choice (which is deducted from your first months’ rental payment). You will then be contacted to begin the referencing process with our referencing provider. Please note referencing can take up to 5 working days from all information being submitted.

Subject to passing referencing, you will be provided with two deposit options - the first one being a deposit-free option, comprising 1 weeks rent (plus VAT) which is non-refundable. Alternatively, you can select a traditional deposit option, of 5 weeks rent paid upfront, which is refundable subject to a satisfactory check out appointment.

When these stages are complete, you will be contacted by the reservations team to review and sign your tenancy agreement and secure your Casa home. Should you not wish to progress your application, the £200 reservation payment can be refunded to you. For further information and T&C’s, check out our cancellation policy here.

Whilst we will do our best to arrange this on request, sometimes we are unable to guarantee a viewing of your home before moving in, as it depends on when the home becomes available, ready for us to get your home sparkle cleaned and perfect for your move-in day.

We do our best to provide accurate floorplans and measurements of your chosen home. If you do have any questions, you can contact the reservations team who will be more than happy to help with any questions or requests.

Upon the tenancy agreement being signed, our reservations team will confirm a move-in appointment date and time that suits.

On your move-in day, a member from our reservations team will be waiting to welcome you home at your move-in appointment time. They will spend around an hour showing you around your home, with any helpful information you need to know when moving in – from boilers to meters to the MyCasa app.

Once your move-in appointment is complete, they will then hand over the keys and officially welcome you to the neighbourhood!

Ahead of your move-in date you will be sent details to set up a direct debit payment, which is due on the first day of each month. If you are struggling to pay your rent, please talk to us confidentially straight away.

Absolutely! Casa residents have 24/7 access to our customer service, concierge and maintenance teams via the MyCasa app. The teams also visit your neighbourhood regularly, so we've always got you covered.

Our homes are designed, developed and operated with sustainability in mind. Each Casa home has a minimum EPC target rating of B, which you will be informed of during your move-in journey. Your home EPC certificate can also be found on the documents section of the MyCasa app.

Across Moda Group, we look at a range of renewable energy sources such as solar PV panels, wind and ASHP technology for our neighbourhoods, combined with internal smart prop-tech (such as our Utopi smart home sensors – find out more here!) to ensure our homes and buildings are operating as efficiently as possible. We also educate our residents and encourage sustainable behaviours in order to support our journey to Net Zero by 2030.

Naturally, technology and renewable energy sources can vary across our neighbourhoods, but you can also read more about how Moda help residents live better and provide Next Generation Futures.

At Casa, we provide 24/7 maintenance reporting via our MyCasa app. From Monday – Friday, 9am-5pm, we have an in-house resident service team who ensure any reports are dealt with quickly and efficiently. For any out of hours reporting, we have a dedicated out of hours team who will support you with any emergency situations.

We also maintain communal green areas free of charge, ensuring the neighbourhood remains well kept.

If you spot an issue outside of your home, please do let our customer service team know by emailing them directly at customerservice@casa.moda.

The quickest and easiest way to contact us is via our MyCasa app. Simply click on ‘talk to us’, click the ‘+’ button, and submit a new enquiry. Alternatively, you can email the team directly on: customerservice@casa.moda.