FAQ.

Life admin is tricky...

We know you'll have some questions so we've rounded up the popular ones for you to take a look at.

Still can't find your answer? Drop us an email, give us a call or get in touch on social.

Casa by Moda is part of Moda Group - a private rental developer and operator of large-scale rental neighbourhoods across the UK, including build-to-rent, family homes and student accommodation.

With a focus on building happy, healthy and sustainable neighbourhoods, our vision is to create the world's best rental experience - we call it life 2.0. That doesn't just mean investing in next generation homes and spaces, it means investing in innovation and excellence across wellness, technology, ESG and customer service.

As custodians of the communities we operate in, we work with a range of market leading partners to deliver services and experiences that create genuine social impact, helping our residents to live better.

It depends which neighbourhood you have your eye on! Please refer to each neighbourhood page to find out the latest information on pricing, availability and first move-in dates. If a neighbourhood hasn’t stated this on the page – don’t worry! It means it’s still under construction with the further news to be announced at a later date.

Please note, our leasing teams will not be able to provide any further information at this stage. If you pre-register your interest in a specific neighbourhood, you’ll be amongst the first to receive an email when we have further information.

The MyCasa app puts life at your fingertips. As one of the Casa by Moda family, you’ll benefit from a range of market leading services and offers that provide a rental living experience like no other.

At Casa, we work with a range of market-leading national partners that align with our core values, such as Neom Organics, PureGym, Coat Paints, Utopi and more. We also know how important it is to embed into our wider communities, that’s why you’ll also find a range of local resident perks and services, which are regularly updated on the MyCasa app. From the best cafés and bars to visit, to trying out the local leisure facilities, to recommending the best dog groomer in town - it’s all part of the service.

We’d love to welcome you to one of our Casa communities! If you’re interested in a neighbourhood, the best thing to do is register via our website. You will receive an email (keep an eye on your junk inbox too!) that provides more information about the neighbourhood including pricing, move-in availability and how to progress an application.

For added convenience, you can also book a viewing or reserve a home directly on our website. Our leasing team then aim to get in touch with you within 2 working days.

Kindly note, some of our newest neighbourhoods may not yet be available if they are currently under construction - this will be stated on each neighbourhood page. At this stage, we may not have pricing, availability or move-in dates confirmed for the neighbourhood, but don’t worry… you can still pre-register your interest so that you’ll be amongst the first to know when we have any updates, and when reservations become available.

It wouldn’t be next generation living if you couldn’t! We love having your pets join the Casa family. During the reservation process, our team will ask you about your pet(s), and send you the pet application form to fill out during this process.

If you’ve already moved in and would like to register a new pet, you can fill out an application at any time through the ‘forms’ section, found within the MyCasa app ‘talk to us’ button. All applications aim to be reviewed within 5 working days.

Please note, we do have a policy in place for the safety of all residents - you can view our pet policy here.

We'd love to welcome your pets to the Casa family. As with most things in life, there are some T&C’s to ensure the comfort and safety of all our residents. For the finer details, you can view our pet policy here.

At Casa, we offer secure, open-ended tenancies in line with the latest legislation changes in England. While most residents typically stay with us for at least 12 months, your tenancy does not have a fixed end date, giving you the flexibility to stay as long as it suits your needs.

You can choose to leave your tenancy in accordance with the agreed notice period set out in your agreement. Full details can be found in our booking terms and cancellation policy. We review rental pricing on an annual basis, and any changes will always be communicated clearly and in line with legal requirements.

We understand tenancy regulations may differ slightly in Scotland, and Casa adheres to all policies in place for our Scottish residents. If you have any questions or need further information, we recommend speaking with our Scotland reservations team.

For residents living in England, our leasing team will be in touch with you regarding any updates relevant to your tenancy.

Nothing is more important than viewing our Casa homes (trust us, they’re the best!). Think high-quality, open plan, modern spaces, designed with family, entertainment and flexibility in mind. chefs kiss

Each of our neighbourhoods has a show home that has been interior designed to perfection, providing you with all the home inspiration you need. Please note, we may not have a show home for each available house type, but please be reassured you can still experience the look, feel and quality of a Casa home first-hand.

Simply enquire or request a viewing via the website, and a member of our leasing team will be in touch to discuss your requirements.

Can’t make a viewing in-person? You can also request a video call appointment for a show round with our leasing team.

Most of our Casa homes offer 1-2 private parking spaces, either on a driveway or in a designated parking bay, at no additional cost. You can confirm the exact arrangement with the reservations team when discussing your requirements and selecting your home.

We kindly ask that you only use your allocated parking spaces, and park considerably for any on-street parking. Please do advise any visitors or deliveries to use the additional visitor parking bays throughout the neighbourhood where possible.

Most of our homes are offered unfurnished as standard, giving you the flexibility to make the space your own. Furnished homes are available in select neighbourhoods, either on request or where already advertised.

If you’d like to furnish your home, we can connect you with our trusted furniture pack provider, who can assist directly with your requirements. They offer a range of room and full-house options and will handle delivery straight to your door, making it easy to get set up for move-in day.

If you haven’t already noticed, we’re big on tech! Our bespoke MyCasa app has been designed to make your life as easy as possible, all at the click of a button.

From providing 24/7 access to speak to customer service and report maintenance, to taking advantage of regional and national brand partnerships such as Neom Organics, PureGym, The Ivy and Coat paints, to providing local recommended at-home local services such as dog walking, window cleaning and gardening services. We’ve got you covered.

The MyCasa app also enables you to share your own news and chat groups via the community forum, helping you to connect and engage with your neighbours. You'll also be able to join organised resident events, from pizza nights to coffee pop-ups - run on a seasonal basis by our resident services team.

100%! Across all Casa neighbourhoods, we believe in organising social activities and connecting our communities through in-person and virtual events.

In-person events are hosted on a seasonal basis, giving you chance to meet your neighbours and truly feel part of the community. The MyCasa app will be regularly updated with the latest events in and around your community.

Simply visit the 'save the date' section of the MyCasa app, book onto an event of your choice, and select how many residents will be attending - it's as easy as that! Let the planning commence...

100%! We make life easy from the moment you move in - that’s why superfast broadband is included as standard in all Casa by Moda homes.

On your check in appointment, we’ll advise you on any activation instructions and how to activate your complimentary broadband in just a few clicks.

If you wish, you can choose to upgrade your plan at any time with a range of upgrade options at exclusive prices to suit all your broadband needs.

Once your application has been submitted our reservations team will contact you within 5 working days to discuss your application – this can be via email or a phone call. Our booking terms and conditions can be found here.

If your application is progressed, the team will request a £200 reservation payment against the home of your choice (which is deducted from your first months’ rental payment). You will then be contacted to begin the referencing process with our referencing provider. Please note referencing can take up to 5 working days from all information being submitted.

Subject to passing referencing, you will be provided with two deposit options - the first one being a deposit-free option, comprising 1 weeks rent (plus VAT) which is non-refundable. Alternatively, you can select a traditional deposit option, of 5 weeks rent paid upfront, which is refundable subject to a satisfactory check out appointment.

When these stages are complete, you will be contacted by the reservations team to review and sign your tenancy agreement and secure your Casa home. For further information and T&C’s, check out our cancellation policy here.

Whilst we will do our best to arrange this on request, sometimes we are unable to guarantee a viewing of your home before moving in, as it depends on when the home becomes available, ready for us to get your home sparkle cleaned and perfect for your move-in day.

We do our best to provide accurate floorplans and measurements of your chosen home. If you do have any questions, you can contact the reservations team who will be more than happy to help and try to accommodate any requests.

Upon the tenancy agreement being signed, our reservations team will confirm a move-in appointment date and time to suit you.

On your move-in day, a member from our reservations team will be waiting to welcome you home at your agreed appointment time. They will spend around an hour showing you around your home, with any helpful information you need to know when moving in – from boilers to meter readings, to broadband set-up and the MyCasa app.

Once your move-in appointment is complete, they will then hand over the keys and officially welcome you to the neighbourhood!

Ahead of your move-in date you will be sent details to set up a direct debit payment, which is due on the first day of each month. If you are struggling to pay your rent, please talk to us confidentially straight away.

Our homes are designed, developed and operated with sustainability in mind. Where possible, each Casa home has a target minimum EPC-B rating, which you will be informed about during your move-in journey. Your home EPC certificate can also be found on the documents section of the MyCasa app.

Across our neighbourhoods, we look at a range of renewable energy sources such as solar PV panels and air source heat pumps, combined with internal smart prop-tech solutions to ensure our homes and buildings are operating as efficiently as possible. We also educate our residents and encourage sustainable behaviours in order to support our journey to Net Zero by 2030.

Naturally, technology and renewable energy sources can vary across our neighbourhoods, but you can also read more about how Moda help residents live better as part of our Next Generation Futures ESG strategy.

At Casa, we provide 24/7 maintenance reporting via our MyCasa app. From 9am - 5pm Monday to Friday, we have an in-house resident service team who ensure any reports are dealt with as quickly and efficiently as possible. For any out of hours reporting, we have a dedicated out of hours team who will support you with any emergency situations.

We also maintain communal green areas free of charge, ensuring the neighbourhood remains well kept.

If you spot an issue outside of your home, please do let our property managament team know by raising a 'communal area' ticket via the MyCasa app, or alternatively by emailing customerservice@casa.moda.

The quickest and easiest way to contact us is via our MyCasa app. Simply click on ‘talk to us’, click the ‘+’ button, and submit a new enquiry. Alternatively, you can email the team directly on: customerservice@casa.moda.